Three Ways Doctors and Hospitals are Improving the Patient Experience

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If you’re finding it more difficult to get an appointment to see your doctor or feel like he’s not spending a lot of time with you when you have an appointment, you aren’t alone. People are more dissatisfied than ever with their healthcare options. Most of these people complain that they can’t get an appointment when they need it, or they don’t get enough individualized attention from their physicians. The good news is, there are trends in healthcare services that may soon improve both situations.

Process Automation

Robotic Process Automation assists doctors and hospitals in handling repetitive administrative tasks to free up valuable staff members for higher-value work and face-to-face interactions with patients. Amitech Solutions offers doctors and hospitals a suite of automated services that range from scheduling appointments to patient data management. Freeing up time previously spent on paperwork and data entry gives doctors more time to see patients. It also makes it easier to get an appointment when you need it. As a bonus, billing and other automated tasks are less likely to have mistakes.

Concierge Services

Hospitals are increasingly introducing concierge services for patients, creating a more welcoming, personalized experience for patients and their families. A hospital or clinic concierge provides a wide range of services, including running errands, ordering and delivering food from local restaurants, arranging for services like massage therapy, manicures, or hairdressers, booking travel arrangements for family members, arranging for celebrations, banking, and even notary services. Patients appreciate concierge services when they have to stay in the hospital for any length of time because it increases their comfort level and decreases stress.

Customized Health Education

Ambulatory surgical centers, hospitals, and physicians’ offices increasingly utilize online videos to educate their patients. These educational resources are delivered via email or text or accessed online using a central portal. Information is constantly updated and more accessible for patients than trying to keep track of and read outdated pamphlets. Online educational materials can be personalized for each patient, considering their specific medical needs. At hospitals and clinics, patient instructions for post-op care, learning how to regulate blood sugar levels, and how to change bandages are just a few of the videos available to patients. These demonstrations are easier to understand and follow than a printed page, improving patient satisfaction dramatically.

With an overwhelming need to improve patient care and satisfaction, more doctors and hospitals will turn to the solutions above to keep their patients happy and maintain a successful practice.